Major Changes to the New York State Division of Human Rights Complaint Filing Process
- Ryan T. Biesenbach
- 19 hours ago
- 2 min read
In acknowledgment of the existing backlog of cases at the agency, effective November 14, 2025, the New York State Division of Human Rights (“DHR”) is implementing significant changes to the way individuals report and file complaints of unlawful discrimination under the New York State Human Rights Law. These changes result from amendments to 9 NYCRR §§ 465.1, 465.2, 465.3, 465.5, and 465.6, and the repeal of § 465.8, which were finalized on September 10, 2025.
According to the DHR, these amendments are part of a broader effort to reduce investigation backlogs and streamline case processing. Recent organizational announcements include:
An $11 million budget increase in Fiscal Year 2024-2025, enabling a 50% increase in staff.
Establishment of a new leadership team and a Training Unit to promote consistent investigative standards statewide.
Adoption of new technologies and streamlined business processes for faster, more efficient case management.
After 5:00 p.m. on November 14, 2025, complaints must be filed using one of the following two methods:
Online: Through the DHR’s new online reporting forms.
By Phone: Through the DHR Call Center at 844-NYS-DHR1 (844-697-3471)
The DHR will return any submissions received after this deadline that do not comply with the new filing requirements. Until the online forms are available in other languages, individuals who speak languages other than English may continue to use the prior forms. The DHR Call Center can receive reports in any language, ensuring continued accessibility for all New Yorkers.
Ryan T. Biesenbach is an Associate in Underberg & Kessler LLP’s Litigation and Labor & Employment practice groups. He focuses his practice on civil and commercial litigation and labor & employment law, including the development of employment policies, discrimination and harassment claims, wage and hour issues, employee benefits claims, and compliance with state and federal labor laws. Ryan can be reached at (585) 258-2865 or rbiesenbach@underbergkessler.com.